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Customer Service Representative

Position Overview

We are looking for customer service candidates who can provide a high-level of product knowledge and professionalism via telephone, and email. Our customer service staff must have the abilities described below:

Major Responsibilities

  • Answer many emails daily, promptly, accurately, and courteously.
  • Track orders promptly and accurately.
  • Recognize and respond to cross-sell opportunities presented in order calls or email requests.
  • Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.
  • Assist with order verification, damaged/lost package claims and reshipment.

Requirements

  • MUST have at least 2 years experience for a phone, catalog, or online retailer in an office setting.
  • Ability to answer customer emails and telephone calls in a professional and courteous manner.
  • Ability to convert inquiring callers into buyers.
  • Conflict resolution skills
  • Ability to recognize and respond appropriately to cross-sell and up-sell opportunities in order to increase ticket value.
  • Attentive to details.
  • Organized
  • Willingness and ability to operate in a team environment.

Experience

  • MUST have at least 2 years experience for a phone, catalog, or online retailer.
  • MUST have strong computer skills.
  • Strong data-entry/keyboard skills

 

  • Accepted file types: pdf, doc, docx.

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