Position Overview

We are looking for customer service candidates who can provide a high-level of product knowledge and professionalism via telephone, and email. Our customer service staff must have the abilities described below:

Major Responsibilities

• Answer many emails daily, promptly, accurately, and courteously.
• Track orders promptly and accurately.
• Recognize and respond to cross-sell opportunities presented in order calls or email requests.
• Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.
• Assist with order verification, damaged/lost package claims and reshipment.

Requirements

• MUST have at least 2 years experience for a phone, catalog, or online retailer in an office setting.
• Ability to answer customer emails and telephone calls in a professional and courteous manner.
• Ability to convert inquiring callers into buyers.
• Conflict resolution skills
• Ability to recognize and respond appropriately to cross-sell and up-sell opportunities in order to increase ticket value.
• Attentive to details.
• Organized
• Willingness and ability to operate in a team environment.

Experience

• MUST have at least 2 years experience for a phone, catalog, or online retailer.
• MUST have strong computer skills.
• Strong data-entry/keyboard skills